Family (25mbps) and Starter (12mbps) plans will be discontinued as of 30th September 2019.
Whilst effort is made to ensure that speeds match those of the plan selected, actual speeds may vary due to many factors such as the type and source of content being downloaded, hardware and software configuration, the number of users using the network at the same time, and performance of interconnecting infrastructure not operated by Hello Broadband. Devices connected by WiFi may experience speeds slower than those of devices connected by Ethernet cable. You can read more about available speeds here.