How to Set Up Your Modem/Router

Hello Broadband supplies a Netcomm NF10WV preconfigured.

Once you receive the ce, it is as simple as plug and play!

The ce will need power, a connection to your network and a connection to our internet line.

A NF10WV-Quick Start Guide (662 kb, PDF) is available for download.

If you would like to configure your own ce, you will need to hook it up and then configure the ce with the username and password supplied by Hello Broadband.

Information About Your Own Router/Modem

Hello Broadband likes to be as flexible and easy to work with as possible, so we are happy to provide you with the option of using your own modem/router to connect to our NBN services.

It is important that your modem or router is compatible with the NBN technology being connected at your property. If your router or modem does not meet or support any of the below requirements, you will not be able to connect to the NBN network.

Fibre to the Node (FTTN delivered via a phone line) or HFC (Cable) NBN access services.

For Fibre to the Node and HFC or Cable NBN access methods please ensure that you configure your modem with the following settings;

  • ensure that you configure your connection or authentication type as PPPOE
  • Enable VLAN tagging or custom VLAN ID, and set the VLAN tag or ID to 100.
  • You will need to configure your Hello Broadband service access credentials on your ce, these will be the CHAP Username and CHAP Password details provided to you in your service completion advice.

For Fibre to the Node NBN services connect your phone line to the VDSL or DSL port of your modem.

For HFC or Cable NBN services connect an ethernet cable to the ethernet WAN port of your modem or router and Network Termination ce Data port installed by NBN Co.”

For Fibre to the Premise (FTTP) and Fixed Wireless NBN access services.

For Fibre to the Premise and Fixed Wireless NBN access methods please ensure that you configure your modem with the following settings;

  • ensure that you configure your connection or authentication type as PPPOE

(No VLAN tagging or ID is required for FTTP or Fixed Wireless NBN access methods.)

  • You will need to configure your Hello Broadband service access credentials on your ce, these will be the CHAP Username and CHAP Password details provided in your service completion advice.
  • Make sure that you have connected the ethernet WAN port of your router to the correct port on the NBN NTD provided by NBN Co. The port you should use is provided in your service completion advise that is shown as the NBN NTD Port ID.

For Fibre to the premise or Fixed Wireless NBN services connect an ethernet cable to the ethernet WAN port of your modem or router and Network Termination ce Data port installed by NBN Co.


If you require further assistance or are unsure if your router or modem is suitable for use with your NBN service or access type, please contact your modem providers technical support team for the most up to date advice.

Additional Requirements if ordering a Hello Broadband Voice Service

Your BYO ce must support VoIP connections and have an in-built ATA (analogue telephone adaptor). The ATA allows you to plug your existing analogue telephone into the ce to make phone calls over your NBN connection. If your ce does not have this, you will be unable to make phone calls.

It is our recommendation that you use a Hello Broadband supplied router with your service, as we ship these to you pre-configured with our settings, so we are always able to provide you with support if something does go wrong.

If you supply your own ce and require support, we will always try to assist as much as we can, however due to the number of different makes and models available, we can’t always guarantee we will be able to help.

Ordering a New Router

If you are still having issues setting up your router and would like to order a new, pre-configured router from Hello Broadband, you can do so here.